FAQs

  • About This Website

How do I register?

You may sign in by accessing LOGIN page and click the Create an account Button, it will lead you to the registration page.

How to Edit my account information?

To edit your account details, you have to login first. You will be able to change your account settings like address, password, email etc. on MY ACCOUNT page.

How do I start to shop?

To start shopping on our website, hover over the category of your choice on the menu bar at the top of our home page. Upon selecting your choice you will be taken to a page with several more options. Keep making selections until you reach a product page where you can select the sizes you would like and add the products to your cart.

  • About heartybay

How do I contact heartybay?

You may contact us through Email: support@heartybay.com. Fill in a chart is another available way, we will get back to you in 48 hours ASAP.

Does heartybay offer free returns?

According to our Refund policy, yes. We offer free returns or full refund for products that are somehow damaged or inferior in a month since the order is placed. However, we do not accept unjustified demands(free returns and full refunds for no reasons) for now, thank you for your cooperation.

Does heartybay offer free shipping?

It's easier to get free shipping if you shop at our AU Amazon store, which normally only ship inside AU. 

What is heartybay focusing on now?

We focus exclusively on digital calendars to help families and professionals stay organized effortlessly with smart planning and seamless connectivity.

  • About Payment

What payment method do you accept?

We can accept Paypal and Credit card.

Can I view your prices in my own currency?

Yes.

About Delivery

How can I track my order?

We usually ship your order with UPS or USPS. Order number will be provided to you to track your package.

How long will I have to wait until the package is delivered?

It usually take at least 10 working days since your order is submitted till the package is delivdered.

Does heartybay ship to countries outside the AU?

Not at the moment, but we plan to ship worldwide in the future.

I’m in the AU and my order still hasn’t arrived – what can I do?

Please DO NOT contact Paypal, please correspond with us first. We can almost always tell you where your packet is and speed things up for you. Paypal charge our company $20 if you contact them and raise a ‘dispute’. Often USPS don’t regularly update their website and can fall days behind. We can normally contact them for you and chase things up.

  • About products

Is there any discount if I purchase more than 1 same product in an order?

Wholesalers and retailers who want to sell heartybay products are as welcome as our customers. There are discounts when you want to purchase more than 1 same products, just check our coupons page for more information. There is no limit for any product combination of any quantity. Also, you may contact us if you want higher discount for wholesale, we may provide up to 30% discount regarding to your purchase.