Shipping and Delivering

Free Shipping Offer

Free Standard Shipping is now available on most orders of $25 or more.

Offer cannot be redeemed for cash. Not valid on previous orders. Other exclusions may apply. Offer may expire without notice due to error, fraud or other unforeseen circumstances. Shipping offer valid in US only. Subject to terms and conditions of use and heartybay.com policies. Void where prohibited. All Rights Reserved.

Shipping and Handling Information

Allow up to five additional business days for Standard delivery.

We do not offer expedited Saturday delivery.

DISPATCH TIME

All orders will be dispatched within 2-3 business days. If you make an order on Friday or over the weekend, it will be processed and dispatched on Monday. We will update you once the tracking numbers are allocated.

In case if we require more information regarding your order, payment or any stock issue, we will contact you.

DELIVERY TIME

We ship worldwide, so you can shop with us wherever you are.

Due to the high demand for our resin related products, estimated time of delivery is 10-20 business days for the most destinations at the moment. But 90% of orders will be shipped before the estimated time.

Online Order Status Messages

Heartybay.com provides the ability to check the status of your order. To check the status of your heartybay.com order, go to

In Process - indicates that your order has been accepted and is in the process of being fulfilled
Shipped - indicates that your order has been shipped and is on the way
Complete - indicates that your order has been received
Cancelled - indicates that you have called and requested that your order be cancelled. Orders can only be cancelled if they have not been shipped.

If you still have questions, visit the Customer Service section of heartybay.com.

Receipt

A packing slip is included with your order and your purchase will be posted on your credit card statement. We also suggest that you print or capture your confirmation page as a receipt.

Returns

Click here to view our Return Policy